Every piece is made to order. Each print is produced when you order it — nothing sits in a warehouse waiting — and every original is one of a kind. Because of that, all sales are final. I’m not able to accept returns or offer refunds for a change of mind.
Please check the size and the material before you order. If you’re not sure which size suits your wall, or whether you want paper or canvas, write to me first. I would much rather help you choose than have you open something that isn’t right.
If it arrives damaged
Now and then a package gets handled badly in transit. If your order arrives damaged, get in touch through the contact page within 5 days of delivery and attach photos of the packaging and of the artwork. Please keep the packaging — the carrier usually asks to see it. I’ll make it right.
If you received the wrong item
Get in touch within 5 days of delivery and I will correct it at no cost to you.
Original paintings
Originals are packed and insured for their full value. If one arrives damaged, contact me straight away and keep all of the packaging so the claim can be made.
Commissions
A commission is painted for you specifically, so it isn’t refundable once work has begun. The 50% deposit secures your place in the schedule and covers the materials and time already committed.
Getting in touch
Send a message through the contact page. I usually reply within 2–3 business days.